What's in the Case Study

Challenge

With an eye to the future, Royal Mail sought end-to-end visibility throughout its vast delivery network to speed delivery, achieve high quality of service, spur new products, reduce carbon emissions, and meet financial goals while optimizing asset distribution across ~5,000 locations and enterprise customers.

Solution

Royal Mail implemented the Wiliot Intelligence Platform, deploying IoT Pixels (battery-free digital tags) on 900,000+ rolling cages and Bluetooth readers in 8,000 vehicles for automated real-time tracking.

Key Areas of Focus

The implementation follows a three-phase strategy:

1. Rolling cage tracking in vehicles 
2. Tracking within facilities 
3. Parcel tracking throughout network 

Results and Findings

• Created real-time inventory visibility across ~5,000 locations
• Avoided millions of pounds (£) in unnecessary asset replacement purchases
• Located 180,000+ previously unaccounted cages worth £20+ million
• Reduced fuel consumption and optimized labor with improved vehicle utilization 
• Enhanced carbon reduction by optimizing routes and vehicle usage
• Positioned Royal Mail to meet its 2040 "net zero" carbon goals