Optimizing Mail Operations: Royal Mail Digitizes its Core Delivery Assets to Gain Unprecedented Visibility

  • Avoided millions of pounds (£) in capital spend by reducing lost rolling cages through optimized distribution across ~5,000 locations and enterprise customers.
  • Reduced underutilized truck trips, cutting fuel use and carbon emissions by maximizing vehicle capacity.
  • Improved distribution network flow and delivery predictability with more efficient routes and departure times aligned to actual workload

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What’s in the case study

Tha Challenges
To address the universal challenge of food waste, the grocery retailer wanted a view into how its time-and temperature-sensitive goods were transported and stored, aiming to improve its reputation for excellence by guaranteeing produce availability at peak freshness.

The Solutions
The Wiliot Intelligence Platform revolutionizes how grocery retailers monitor the temperature and location of their inventory, offering comprehensive insights down to the case level through automated, continuous monitoring and instant, actionable alerts.

How it Works

Wiliot IoT Pixels were applied to cases of strawberries, tracking their temperature and whereabouts from the distribution center, through transit, to multiple stores, providing high-resolution insights into the state of their goods.

The Outcome

The Wiliot Intelligence Platform promptly detected temperature and process compliance issues, allowing the retailer to tackle underlying problems as they arise, minimizing wasted inventory and ensuring fresher produce with more predictable availability.

The Benefits

Insights delivered by the Wiliot Intelligence Platform guaranteed that the retailer’s produce met the highest standards of freshness and quality, directly enhancing customer trust and enabling systematic elimination of food spoilage and waste causes.


What's in the Case Study

Challenge

With an eye to the future, Royal Mail sought end-to-end visibility throughout its vast delivery network to speed delivery, achieve high quality of service, spur new products, reduce carbon emissions, and meet financial goals while optimizing asset distribution across ~5,000 locations and enterprise customers.

Solution

Royal Mail implemented the Wiliot Intelligence Platform, deploying IoT Pixels (battery-free digital tags) on 900,000+ rolling cages and Bluetooth readers in 8,000 vehicles for automated real-time tracking.

Key Areas of Focus

The implementation follows a three-phase strategy:

  1. Rolling cage tracking in vehicles
  2. Tracking within facilities
  3. Parcel tracking throughout network

Results and Findings

  • Created real-time inventory visibility across ~5,000 locations
  • Avoided millions of pounds (£) in unnecessary asset replacement purchases
  • Located 180,000+ previously unaccounted cages worth £20+ million
  • Reduced fuel consumption and optimized labor with improved vehicle utilization
  • Enhanced carbon reduction by optimizing routes and vehicle usage
  • Positioned Royal Mail to meet its 2040 "net zero" carbon goals