Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker—a self-powered computing element that harvests radio frequency energy—bringing connectivity and intelligence to everyday products and packaging. This revolutionary combination of cloud and semiconductor technology is already being used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled.

Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo.

As a growing startup, this role will continue to evolve, and we’re looking for people who are comfortable building, adapting, and improving as we scale.

The Technical Support Engineer is a critical role responsible for the deep-dive investigation and resolution of technical issues within Wiliot’s Ambient IoT ecosystem. This role requires a “system-wide” troubleshooter who can navigate the complexities of hardware, firmware, and cloud software. You will be the technical point of contact for our customers, ensuring that system performance meets Wiliot’s high standards through proactive monitoring and reactive problem-solving.

• Requires a Bachelor's degree in a related area or a combination of relevant certifications and job experience.

• Proven experience in a technical, customer-facing role.

• Demonstrated ability to troubleshoot complex, multi-layered systems involving both hardware and software.

• Hands-on proficiency with SQL; experience using Databricks or similar data analytics platforms.

• Strong technical communication skills, with the ability to explain complex concepts to diverse audiences clearly and concisely.

• Ability to operate independently and take full ownership of tasks in a fast-paced environment.

Preferred Qualifications

 • Experience supporting IoT, hardware-based, or embedded products in production environments.

• Familiarity with RF concepts, wireless communication, or sensor-based systems.

• Prior experience working with ticketing or CRM systems (Salesforce, Zendesk, Jira, or similar).

• Exposure to cloud-based systems, APIs, or data pipelines in a production environment.

• Experience participating in on-call or incident-response rotations.

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